Thursday, February 17, 2011

Private billing

The staff and doctors at our office had a brief meeting yesterday - well, not an official meeting, more like an impromtu gathering around a small chocolate cake and singing Happy Birthday to ... me.

During the sugary fix, we spoke of our business a bit. And one thing led to another, we decided to stop bulk billing to new patients.

This was a bit of a surprise to everyone, but it would be a neccessary step for a practice like ours. We found that due to the recent overload of new "once-off" patients we gradually lose our loyal regular ones, who were slowly squeezed out by the long waiting time.

So, it's official, folks!

From March 1 2011, NEW patients will be private-billed.

Patients who have consulted our doctors before March 1 will continue to be bulk-billed.

We are taking steps to make the transition and transaction painless.



[Yes. The knife really means business!]

4 comments:

Anonymous said...

No complaints from me! Thanks Doc. And please don't give up the one appointment an hour. Being able to book an appointment is much appreciated.

Anonymous said...

Wow! This sounds like a great decision. Basically though I'd be happy to pay as a private patient at your practice, especially while appointments are an option.

Sally said...

PS. Oh and waiting isn't so bad as long as you keep the TV tuned to the tennis during Grand Slam season.

Dr Kien said...

Yes. The appointment system remains. And, ahem, thanks for your positive thoughts!