Telstra Part II

"Your handset has been returned today from Telstras Repair Centre to the Telstra Shop. When convenient please visit the store to pick up".

 OK. Great. My dodgy iPhone is repaired, I can come to and get it now ...

Bzzzzz ... flash back ... 6 weeks ago, the HOME button on my iPhone is dead.

I take it to the Apple shop in Castle Hill. Just outside the shop door, the stupid button suddenly is alive again, so I go home - kinda am pissed off at the waste of time, but also happy that the gadget works.

Three weeks later, the button is REALLY dead. The iPhone is HOMEless. I cannot get out of an App. I have to turn the phone off.

I take the phone to Apple Store, the "Genuis Bar" attendant tells me I need to pay $179 for a new replace phone because they don't fix buttons! The genius then tells me to seek .... Telstra's help. OMG! That would make me go back to that stupid shop on which I posted a scathing attack before.

Telstra's HELP? That's pretty funny, mate.

But I am calm, I have learned Zen meditation. Deep breathing, counting diaphragm movements etc ... I go to the shop.

The queue is 4 people long. The guy in front of me keeps shaking his head. There are 3 shop assistants hebind the white desk, their head are hidden behind the computer monitors. The people they are serving also shake their heads intermittenly. The guy in front turns to me and says: "You wouldn't come here to buy anything, would you? Just look at this shop, all these off-the-shelf items and not one helper on the floor, they all stick behind that desk!"

30 minutes later, still no movement. The only movement is from the people behind me leaving, mumbling some rude words ...

50 mintues later, the guy in front of me finally gets to the desk. He says the modem they sold him failed within 2 weeks.

"OK, we'll replace it!" - the shop assistant goes to the back room.

Ten minutes, later she comes back ...

"Sorry, we don't have it here. We'll have to order it in. My manager says we can't help you!"

"WTF!" The guy leaves the shop, mumbling some more rude words ...

I am a bit nervous getting to the desk, but I know I have to. I show the girl the message on my old phone.

"OK, please wait here!" - the shop assistant goes to the back room.

Ten minutes, later she comes back ... "How do you spell your name?" - she asks.

"C for cry, A for ache, O for Oh My God, X for execute me,  U for useless, A for ache, N for nasty!"

"OK, please wait here!" - the shop assistant goes to the back room.

Fifteen minutes, later she comes back ...

"Sorry, we don't have it here. My manager says we can't help you!"

Now I know what WTF means ...

"So I see ... you sent me this SMS as a **** joke?"  - I leave the shop mumbling some more rude words ...

I don't think the manager is in the back room at all. That back room is where these workers go for a smoke and have a good laugh at their poor customers.